Frequently Asked Questions

FAQs

Does The Truman accept cash?

No, we are a 100% cashless venue. Only debit/credit cards are accepted at our bars, box office and guest services window.

Where is The Truman located?

The Truman is located at 601 E Truman Rd Kansas City, MO 64106.

I want to rent The Truman for an event. Is that possible?

Yes! We have flexible rental options based on the size of your event. We have more info on our Special Events page. Also, feel free to reach out to events@thetrumankc.com for a tour and specific rental information.

How can I purchase tickets for a show?

Tickets can be purchased:

Via *AXS.com
At our **Box Office – open Fridays 10am–4pm (check our socials for special hours/closures)

*Tickets purchased from 3rd party resellers or any other ticketing websites are not allowed.

**Tickets purchased at the box office are printed, physical tickets and have a reduced service fee of $2 per ticket.

I am disabled or unable to stand for long periods of time. Can I still enjoy a show?

Absolutely! We have a dedicated ADA section near the front of the stage where anyone physically needing to sit during a show is welcome. Just let our friendly staff know once you arrive that you need to be seated in this section and they will be happy to direct you!

Additionally, while the seating in our ADA section is reserved for those with disabilities, we do have additional limited cocktail seating available to anyone over 21 in The Aviary Loft (stair access only).

We're also proud to be a part of The Rockin' Chair: a venue database with information about the accommodations and limitations for all disabilities. Check their website for more information.

What is your refund policy?

All sales are final. Absolutely no refunds – no exceptions. Lineups and times are subject to change.

If a show is cancelled or postponed there will be specific instructions given to receive a refund. If a show is SOLD OUT, you may be able sell your ticket back via AXS Official Resale.

Can I buy tickets at the show?

If the show hasn’t sold out, you can purchase tickets at the venue after the listed door time and during the show (usually until around 10pm).

How old do you have to be to attend shows?

Age requirements differ from show to show. Please refer to the specific show’s ticket page for more information. For all ages shows, attendees that are 14 or under must be accompanied by a parent or legal guardian.

What items are restricted from the venue?

We’re all about having a great time, but there are some things you simply can’t do. Here’s that list:

No Weapons of any kind. This includes knives, canons, muskets, throwing stars, lead pipes, and anything else that might hurt somebody.
No Smoking Inside (this includes vaping) *We have a deck for smokers and non-smokers alike
No Outside Food or Beverage (we do allow CLEAR, EMPTY WATER BOTTLES)
No Illegal Drugs
No Wallet Chains
No Hydration Packs
No GoPros
No DSLR Cameras
No Selfie Sticks
No Mace (you may check it at coat check for $3)
No Backpacks (small purses & purse-sized backpacks are OK)
No Hula Hoops, Pixel Whips, Poi, or any other projectile Flow Toys (if you are unsure if your flow toy will be allowed in, please email us at info@thetrumankc.com with your audition video)
No Glow Sticks
No Umbrellas (If it rains, you can leave your umbrella at Guest Services for no charge)
No Bad Attitudes

Still not sure if your item is allowed in? Email us! info@thetrumankc.com

Can I bring my purse or bag?

All purses and bags are subject to search, no backpacks or large bags allowed.

Do I need ID to enter the venue?

For all-ages shows, you will not need an ID to enter the venue. If the show has age requirements, you will need a valid, government issued photo ID.

Do I need ID to get a drink from the bar?

Yes. We will check IDs at the door. You will need a valid, government issued photo ID, no matter how old you think you may look. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.

Are your shows seated?

Typically, no, but check the show details online. A seated show will be clearly noted. Depending on attendance, bar stools and cocktail tables may be available on a first-come, first-served basis during some standing room shows.

We also have an ADA viewing area near the stage for anyone physically needing to sit during the show. If you need to be seated in the ADA section just let our friendly staff know when you arrive and they will direct you to your seat.

Additionally, while the seating in our ADA section is reserved for those with disabilities, we do have additional limited cocktail seating available to anyone over 21 in the Copper Lounge (stair access only).

What time does the band start?

Door times and start times are listed on your ticket and on the purchase page of the website. Set times vary and typically are not announced till the day of the show and can change without notice.

I want to be in the very front so what time should I arrive?

We are first come, first serve unless otherwise stated on the tickets. All guests are welcome to line up anytime before a show. Keep in mind that no matter how early you line up there may already be people ahead of you in line and you are not guaranteed any particular spots inside.

Can I leave and come back in later?

No. We have a strict no re-entry policy.

How about drinks?

We have 5 full bars, 4 of which are located in the main room. We also have cocktail seating and even an open air patio.

Can I smoke in the venue?

No. We do not allow smoking of any kind in the building. We have a smoking area available for those who want to smoke or vape.

Do you offer a coat check?

Sure do! Drop your coat off at Guest Services for a low cost per coat.

What if I have questions or concerns at the show?

Feel free to visit our guest services window located just inside the main doors should you need any assistance at all or have any questions or concerns.

What about parking?

PLEASE RIDESHARE - Parking is limited around the venue. We strongly recommend using rideshare apps like Uber or Lyft for transportation to and from the venue. There is a designated rideshare pick up / drop off location near the entrance for your convenience. There are also a limited number of privately owned, paid parking lots near the venue, as well as paid street parking.

Oh and if you decide to drive but you’ve had a big night and need a ride home, we’re happy to help you out.

Can I bring glow sticks to a show?

We want you to have fun, but we don’t allow glow sticks. Here is a list of other items we don’t allow: knives, guns, umbrellas, selfie sticks, gopro sticks, hula hoops, mace, outside food and drinks, illegal drugs, or any any other item we choose to refuse at our sole discretion.

What are your policies regarding photo/video/audio?

Recording policies are at the band’s discretion and change from night-to-night. Only those with approved photo and video passes can bring professional equipment (cameras with detachable lenses) to a show.

Here at The Truman, we’ve organized a House Photography Program where local photographers can choose the shows they want to shoot (on a first come, first serve basis), bring a friend along with them to the show and also receive photo credit when their photos are used.

Currently, our House Photography Program is full, however, if you are still interested in participating in the program you may submit an application so we can contact you if spots open up. Fill out and submit our House Photography application for The Truman! If you have other questions about the program feel free to email us at marketing@thetrumankc.com.

How are you preventing sexual violence in the music industry?

We’ve taken the Here For The Music pledge to build a safer environment for everyone in the music industry. We believe live music is a place for fun, community and open expression – sexual harassment and assault do not belong. Learn more at Calling All Crows.

Can you suggest a hotel?

The Truman is located 2 minutes from downtown. We suggest booking a hotel in the heart of the city so you can take in all that Kansas City has to offer.

How can I stay up to date on The Truman's shows?

Follow us on Facebook, Twitter or Instagram to hear about new shows and low ticket warnings before we sell out. Also, we send weekly e-mail updates that include information on new announced shows and exclusive pre-sales. Sign up for updates!

I think I left something at your venue. What do I do?

Contact us or call our office number 816-205-8560. We hold all lost and found items for 7 days. After 7 days, we donate all items.

Are you guys hiring?

If you have relevant music industry experience or are a bartender who wants a change of pace, drop us a note on the Contact Page.

I've got a question that your FAQs don't address.

Reach out to us via our Contact Page. We’ll respond as quickly as possible.